Login/Register Subscription Info
Why does the app keep crashing by showing the splash screen?
The app must be used in portrait mode except when viewing maps. Rotating your device while not on a map selection screen will cause the app to show the splash screen. Rotate it back to portrait and you will return to the screen you were on.
Why should I get a Silver subscription?
With a Silver subscription to IWXM Pro's Premium Content, you get images and loops of every map available on InstantWeatherMaps.com, with a 30-day archive, all from your iPhone, iPad, or iPod Touch. Far more variables are offered, especially for the United States, on the subscription section of the app than on the other portion. In addition, the maps load much faster (in addition to being available earlier).
Why should I get a Gold subscription?
With a Gold subscription to IWXM Pro's Premium Content, you get everything in a Silver subscription, plus GEFS Mean, Min, Max, and Individual Member maps and CMC and ECMWF EPS Mean maps, all from your computer or iOS device. In addition, many features are planned to be for Gold subscribers in the future.
How much does a subscription cost?
A Silver subscription costs $0.99 for 1 week, $2.99 for 1 month, $6.99 for 3 months, or $26.99 for 1 year. A Gold subscription costs $2.99 for 1 week, $7.99 for 1 month, $20.99 for 3 months, or $79.99 for 1 year.
Will the price ever go up?
We cannot make any guarantees as to the future price of any content.
Why do the prices differ based on whether the subscription is bought through the website or the app?
We try to make our gain from each sale equal regardless of the medium through which it was purchased. In some cases this means imposing a substantial fee onto transactions. The prices listed in this FAQ apply to the iOS app only.
I already bought a Silver subscription. What happens to it when I buy a Gold subscription?
Your Silver subscription is automatically increased by the same number of days as your Gold subscription. For instance, if you have 2 months remaining on your Silver subscription and buy a 1-month Gold subscription, then you will still have 2 months remaining on the Silver subscription once the Gold subscription expires.
I will never be using my Silver subscription because I like the features in the Gold subscription enough to keep using it. Is there any way to get a refund or exchange?
We do not give refunds of any kind. However, you may e-mail us at webmaster (at sign) instantweathermaps (dot) com from the e-mail address listed in your account to inquire about changing your remaining Silver days into a Gold subscription of similar value. Include your username when you e-mail us. For security reasons we will send all replies to the e-mail address on record for that username, and we will not respond to inquiries by users who have not specified an e-mail address in their account. Please note that this is a one-way transfer, and we will not reverse it for any reason.
What are the benefits of including an e-mail address when you register?
If you ever forget your password, you can use a link from the login page on this website to have a reset link e-mailed to you.
I would like to change my username, password, or e-mail.
Go to the home page of our website and look above the navigation bar. Log in there and click "Account" to change your information.
I forgot my password and did not sign up with an e-mail address or no longer have access to the e-mail I used to sign up.
We are sorry, but for security reasons we cannot provide any assistance in this matter.
Will (insert model or feature here) ever be available to subscribers?
Possibly. We hope to include more models, more variables, and more regions in the future. If you have a specific suggestion for a feature, feel free to contact us.
Are subscriber features available on the website?
Yes! Your subscriber information works on both the website and the app.
Is the app available for Android?
We plan on getting the app onto the Android Market by spring 2015 if at all possible. Please check back frequently and follow us on Facebook and Twitter for further updates.